Frequently Asked Questions
1  How long will it take to receive my order?
Please allow 2 weeks for delivery of your order. When your order has shipped you will receive a shipment confirmation email with the tracking information included.
2  How do I measure my Pupillary Distance (PD)?
Although the PD measurement may not appear on your prescription, your eye care practitioner should have the information in their files. Your best bet is to call your eye care practitioner and ask for your PD measurement.
3  I tried to make my payment in your shopping cart but there was an error and the order was not completed. What do I do now?
In most cases this is a “processor declined” error. Please try another credit card to complete your order.
4  What is the difference between Competitor Photo and Winner's Photo?
Competitor Photo: All competitors must submit a photo prior to the tournament. CLICK HERE to submit your Competitor photo.
Winner's Photo: Is the photo of your award presentation. CLICK HERE to enter a WITWI Payout Submission.
5  What does the Sunlight Transmission Rate refer to?
The transmission rate (also called transmittance) is a percentage given which describes the amount (or rate) of sunlight that will go through the lenses of your sunglasses and into your eyes. Being a percentage, they run from 0% (black as night) to 100% (clear as day).
6  When will I receive my warranty replacement?
Please allow 4 weeks (from the date we receive your warranty item) for processing. Typhoon will notify you by email after your warranty item has been inspected. If your warranty claim is approved you will receive an additional email notification when the repaired product has been shipped to you.
7  Do you accept PayPal payments?
Although our order payments are processed by PayPal, we do not currently accept payments from PayPal accounts. We accept payments from Visa, Mastercard, Discover and American Express.
8  Do I need to purchase a new Typhoon sunglass in order to participate in the next season of WITWI?
You do not need to purchase a new Typhoon sunglass if you already have a Typhoon sunglass that you will wear in the tournaments you will compete in. However, you must submit a photo of yourself wearing your Typhoon sunglass prior to your tournament. If you no longer have the Typhoon sunglass that you originally registered with, you should purchase a new Typhoon sunglass.
9  When will I receive my WITWI Payout?
As stated in the Wear It To Win IT eligibility requirements, please allow 8 weeks for processing and payment of WITWI Payout Sunbmissions. If there is a problem with your payout claim you will be contacted by email.
10  My Typhoon Sunglasses have been damaged and are ineligible for replacement under the terms of the Typhoon Lifetime Warranty, now what?
If your Typhoon® sunglassed have been damaged and are ineligible for repair under the terms of the Typhoon Lifetime Warranty, you can order a repair for your damaged Typhoon sunglasses. Click here for repair orders:Typhoon Repair Center